If the original payment method expires, Sony will credit the amount to your PSN wallet ensure to keep a record in case the account is already shared with other family members. Cases where the original payment method has expired Keep in mind that some payment methods are exempt from processing your refund: Bancontact (MisterCash), Paysafecard, and money vouchers.
In most cases where your refund is credited on your original method of payment spent money (such as a credit card and Paypal).
We recommend being mindful when you're choosing to top up. It's important to note that adding any funds to your wallet is non-refundable. You can check out the official PlayStation Store's cancellation policy for more information. Please note that you cannot refund the money spent to change your online ID any outside purchases, which include items bought from PlayStation Direct, PlayStation gift cards, and vouchers from retailers, are ineligible to receive a refund. Refunding change of online ID and vouchers Once you’ve received a refund, you’ll also lose any extra content or bonuses with your pre-order. If you’ve placed your pre-order after 14 days from the content’s release date, you only have 14 days from the date of your order to issue a refund (provided you’ve never downloaded any content). Pre-orders: Pre-orders placed before 14 days on the content’s release date, you can request a refund anytime before the release date.Activities like playing online, using cloud storage, and downloading monthly games will reduce your refund amount.
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Note: You may not acquire the full refund depending on how long you've been on the subscription service.
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Subscription-based services: You have 14 days to request your refund from the date of purchase, including any free trials with your product.
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Promotional bundles: Game deals (e.g., buy 2, get 1 free in the bundled package) is refundable from 14 days of the transaction date, provided you have yet to download or stream the bundle.If you’ve downloaded and streamed your purchase, you’re ineligible for a refund unless, in this particular case, you have proof your product is faulty. Games and add-ons (includes full games, downloadable content, in-game consumables, and season passes): You have 14 days to request your refund from the date of purchase.
So below, we've listed each content type and how the general refund process works. Categorizing your content and product typeĮvery refund type will have outlined specifications to determine if your product is applicable for a refund or not. You will immediately learn if your product is eligible for receiving a refund - that way you won't waste time by going through the rest of the process when your product is ineligible. Learning and familiarizing yourself with the policy and rules behind the refund is an important step. SCROLL TO CONTINUE WITH CONTENT PlayStation refund policy and rules
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